Frequently Asked Questions
These are some of our most common questions. Feel free to contact us with any item you need additional information.
Water damage mitigation and disaster cleanup is a specialty process that most contractors are not certified and experienced enough to perform properly. Cleanzone holds multiple certifications and trains our employees to make sure your house is cleaned thoroughly and properly. Additionally, the insurance claim for water mitigation is complicated. We have years of experience in getting the homeowner everything they are entitled to in their claim.
No. We will take your essential information by phone and/or online and then provide an on-site inspection at no charge.
Our primary work is for homeowners with insurance coverage. We work with the homeowner and the insurance company to clean up the damage and often receive payment directly from the insurance company.
Cleanzone does not perform roofing or rebuilding work directly. However, we will assist the homeowner to connect with reputable contractors that provide quality work.
Cleanzone specializes in water damage mitigation and remediation as a result of a disaster, storm, or flood. We will remove any damaged contents that need to be discarded, help you store contents that are salvageable, identify and remove wet and damaged materials in the home, clean and disinfect according to industry standards.
The days of a contractor “waiving” your deductible are gone. In fact, the insurance industry views it as fraudulent. Typically, the homeowner will pay the deductible directly to Cleanzone and then we will bill the insurance company for the balance. Cleanzone Project Managers can help you understand how the finances work with the insurance company if you have additional questions.
Cleanzone will verify coverage before we begin work. If we find work that the insurance will possibly not cover, we will notify the homeowner and make a plan that is agreeable to both.
Cleanzone has a standard order of operations for every client.
- Assessment and review – A Project Manager will meet with you and determine the extent of damage and if Cleanzone is a good fit to complete the cleanup.
- Contract – If you want to hire Cleanzone, we explain terms and details to your satisfaction and then sign a contract to perform the work.
- Documentation – Insurance claims require an enormous amount of documentation. We take photos, videos, readings with specialty equipment, and measurements to document the claim and provide a scope of work.
- Pack Out – We need to remove contents so our teams can work. Homeowners are asked to pack valuable and fragile items as well as the kitchen when possible. Cleanzone will then remove damaged contents to the curb or a dumpster if it is to be discarded and to storage if it is to be kept.
- Demolition – Our crews will remove the wet and damaged materials according to industry standards.
- Cleaning – Once the wet drywall and insulation is removed, we thoroughly clean the surfaces.
- Drying – Special fans, dehumidifiers, and air scrubbers are then used to dry the home. We monitor and document the drying process to achieve the required dry standard.
- Anti-microbial application – We use chemicals recognized in the industry to eliminate microbial growth
- Final inspection – The work is not complete until the homeowner is satisfied.
- File insurance paperwork – We do not invoice the insurance company until all work is complete.
